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Front Desk Care Coordinator

 

Care Coordinator

       

 

Great News! The Nation’s Top Physical Therapy Practice (that’s us!) is looking for lifetime members to join our unconventionally passionate family.

Our Mission is to get New Yorkers back to life. How do we do that? With our five-star customer service in physical therapy and human interaction, and every once in a while, free hugs.

Curious to know more? Check us out!

                                        

 

 

 

 

 

 

 

 

 

 

 

What we need from you:

  • Must Love Humans! Ok this may seem obvious but to us, this is the only thing that gets us out of bed every morning. You are someone who enjoys seeking out an opportunity to make an impact daily and connecting with people through clear communication, and has a deep understanding in empathy. Must have a passion for customer service. You balance perfectly between making our guests feel welcomed and valued, while also controlling the flow of the appointment. Your team consistently achieves 95% or higher on the exSPEARience Discharge Survey question regarding friendliness and courtesy of front desk. You maintain a 98% or higher copay collections rate. You guide our patients entirely through our out-of-network experience.
  • Resilience – The healthcare world, patient needs, and software products are always changing. Someone who is a gritty critical thinker, adjusts quickly, and seeks a solution is a must. You get the nuance and can read between the lines. You meticulously enter patient data with a > 98% accuracy rate, and maintain less than 2% claim errors on the Error Log. You show up ten minutes early and you understand the urgency behind our patient’s need for help and healthcare. All patient phone calls and emails are responded to within 2 hours and always within 24 hours.
  • Journey Seekers – Here at SPEAR, we are looking for people to join us on the journey, not the destination. Perfection takes time, attention to detail, a willingness to grow, and a motivation to try it all over again. You don’t have a job, you have a passion. You live, breathe, and eat our SPEAR-IT values every day. Service, Passion, Empathy, Accountability, Respect, Integrity, and Teamwork. You regularly score a 33 or higher on the monthly Call Log performance review. We are looking for long timers to join our team so you can invest in us, and we can do the same for you.

 

  • BA/BS degree preferred, not required

 

What you get from us:

  • Monthly performance based financial incentives
  • Leadership Development with SPEAR Future Leaders Program
  • Medical, Dental, Vision Benefits
  • 401K
  • Commuter Benefits
  • Paid Time Off (PTO)
  • Paid Holidays
  • Flexible Spending Account
  • Health Savings Account
  • Life Insurance and Short-Term & Long-Term Disability
  • Discounted Gym Memberships
  • Discounts on programs like CitiBike
  • Discounted Pet Insurance for you and your furry friends
  • Discounts with select cellphone carriers
  • VIP Employee Discounts to special events like Broadway shows, movies, hotels, theme parks, etc.
  • Company Events

 

       Outstanding performers have opportunities for raises and advancement


 

 

 

 

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