About the Company:
SPEAR Physical Therapy is the APTA's- private practice section- National Practice of the Year! SPEAR Physical Therapy is one of the fastest-growing and most progressive physical therapy company in New York City. We consistently receive 5-star Yelp! reviews for our customer service, due in large part to our core team of talented and dedicated staff members. Our company values (or our SPEAR-IT Standards) are Service, Passion, Empathy, Accountability, Respect, Integrity, and Teamwork. The people we take on board live and breathe our values every day, which helps SPEAR impact the lives of over 150,000 New Yorkers a year. We have recently been named the “Nations Top Physical Therapy Company” by the Private Practice Section of the American Physical Therapy Association. This award has never been won by another New York company and is awarded to less than .01% of all physical therapy companies in the nation. SPEAR has also been awarded the “Leadership Development Award” by the New York Physical Therapy Association for a company that exemplifies the spirit, creation and implementation of leadership development. Also, SPEAR was selected to ring the bell at the New York Stock Exchange during National Small Business week.
Organization Structure and Interfaces:
Reports to: Physical Therapist, Clinical Director
Arrive to work 10 min early and ensure clinic is patient ready by start time.
Provide a clean and organized environment for patients, including laundry, and supply of linens:
Keeping survey question re: cleanliness of clinic, >95%: An integral part of 5-star, anticipatory care is doing what it takes to be prepared for the day. Getting the clinic patient-ready requires a thorough inventory of the supplies and equipment required for the day’s treatments, as well as a functional knowledge of the day’s schedule. Being prepared isn’t simply part of the job, it IS your job.
Demonstrate empathy and compassion when communicating with patients:
Survey question re: friendliness of staff >95%: Actions express priorities, and our patients can feel that their well-being and their experience is the most important thing to all of our team members. From the top down, getting our patients better and back to life is our top priority. Your first impression and discharge survey scores reflect the satisfaction your patients have with their exSPEARience!
Introduce self and/or greet every patient that enters the treatment area by name:
You greet every patient (and teammate!) who walks in and out of the office with a smile and you treat everyone in our practice with SPEARIT.
If there is any patient in the gym, the tech must be present: Actively listening to and proactively guiding our patients through their exercises are vital components of your role as a PT Tech. Being a proactive and mindful PT Tech requires vigilance and anticipation as well as being present to answer any of our patients’ inquiries.
All your information will be kept confidential according to EEO guidelines.